House rules and policies

• Cats only. We are a home-based, cage-free, bark-free cat boarding and daycare in Brgy. Plainview, Mandaluyong City. While our home is cage-free, free roaming and group play are always subject to our staff's safety assessment, and we may separate or place any cat in a secure private enclosure if needed for safety, stress, or health.
• Every guest must have valid, up-to-date core (FVRCP) and anti-rabies vaccinations that remain valid through the check-out date, proven by the official veterinary vaccination card uploaded at least three (3) days before check-in and verified by our staff. We do not accept unvaccinated cats under any circumstance.
• Cats six (6) months and older must be spayed or neutered unless explicitly approved by our staff before booking. We do not accept female cats in heat or cats that spray, mount, or show territorial aggression.
• Your cat must arrive clean and completely free of fleas, ticks, ear mites, worms, fungal infections (such as ringworm), and contagious illness. If parasites or signs of contagious illness are found at check-in or during the stay, we may decline admission, isolate your cat, charge for mandatory treatment and deep cleaning, and require pick-up within 24 hours without refund for unused days.
• You warrant that all health, medical, vaccination, and behavioural details you share are complete and truthful. You are financially and legally responsible for any veterinary costs, third-party injuries, or property damage caused by undisclosed illness or aggression.
• Check-in and check-out are strictly by appointment between 8:00 AM and 8:00 PM. For boarding, each day is a 24-hour cycle and your check-in time sets your check-out time on your last day. For daycare, stays are up to 8 hours and end no later than 8:00 PM.
• Every cat must arrive and leave inside a secure, closed cat carrier. Familiar bedding or a favourite toy is welcome, but Purrfect Furmily is not liable for loss, soiling, or damage to personal belongings left with your cat.
• Please bring enough of your cat's regular food and clearly labelled medication for the entire stay. If your cat's food runs out, we will provide house food or restock their food and add the cost to your stay balance.
• Up to 2 daily medications per cat are included; more than 2 medications per cat per day incurs our daily medication fee, which is never discounted. We follow your written instructions carefully as non-veterinary caregivers, and we cannot force-medicate a cat if doing so risks injury to the cat or our team.
• Extras such as regular litter and box, hypoallergenic litter, wet food, and dry food are quoted by our team. Nothing is charged for requested extras until you approve our quote, while overtime and incurred care or sanitation charges are added to your balance as they arise.
• A stay is confirmed only once the minimum down payment has been received and verified by our staff and every cat's vaccination card is verified. Your remaining balance is due on arrival (Paw-rrival). Early check-out is allowed with advance notice, but unused days or hours are not refunded or credited.
• Only you and the people on your authorized pick-up list may collect your cat, and our staff may require a valid government-issued ID before release.
• We send updates through your chosen contact channel. In a medical emergency, we contact you first and then your emergency contact, and may bring your cat to a veterinarian under the ₱5,000 emergency care authorization you sign.
• Our exact home address is confidential and shared only once your stay is confirmed. Walk-ins and unscheduled visits are not allowed, and please do not share our address publicly.
• If your cat is not collected within seven (7) consecutive days after the scheduled check-out date without a written agreement with us, it is treated as abandonment and ownership is surrendered to Purrfect Furmily under Republic Act No. 8485, as set out in the late pick-up policy.

Check-in and check-out

• Check-in and check-out are by appointment between 8:00 AM and 8:00 PM. No drop-offs or pick-ups are allowed outside these hours without prior written agreement from our staff.
• For boarding, your check-in time sets your 24-hour day, and your check-out time is the same as your check-in time on your last day. For daycare, stays are up to 8 hours and end no later than 8:00 PM.
• Early check-out is allowed. Please tell our staff ahead so we can get your cat ready. The unused days or hours are not refunded, credited, or transferred to another stay.
• If we must decline check-in or end a stay early because of undisclosed illness, parasites, active heat, territorial spraying, unsafe aggression, or missing vaccination proof, unused days or hours are not refunded.

Late pick-up and unclaimed cats

• If you cannot pick up your cat at the scheduled check-out time, you must notify our staff immediately. Standard overtime rates apply for each additional hour or day, starting right after your check-out time.
• If your cat is not collected within seven (7) consecutive days after the scheduled check-out date, and you have not reached an agreement with us in writing:
• You forfeit and surrender all legal ownership of and claims to the cat to Purrfect Furmily.
• Purrfect Furmily has full authority to rehome the cat, transfer custody to an animal welfare shelter, or surrender the cat to the local City Veterinarian.
• You remain legally and personally responsible for all unpaid boarding fees, food costs, overtime charges, sanitation fees, and veterinary bills incurred.
• Abandoning an animal is a criminal offense under Republic Act No. 8485 (the Animal Welfare Act of the Philippines, as amended by Republic Act No. 10631).

Cancellation

• Please give our staff a heads up at least 3 days before your arrival date. 5 days ahead is even better.
• Tell us through the contact channel on your booking, or cancel through your Paws-port before check-in. Your cancellation counts once it is recorded in your Paws-port or our staff has confirmed it to you.
• If our staff are not told at least 3 days before your arrival date, or your message does not reach them in time, the refundable amount is reduced by 25%.
• Refunds are processed by our staff to the payment method or wallet you used, after we verify the original payment in our account.

Prices and payments

• Our prices can change with the market and the economy. The rates shown to you when you book are the rates for your stay, and a booking you already made keeps its rates (if you ask to move your stay onto a newly announced holiday date, the holiday surcharge applies).
• Cats who need more than 2 medications a day have an extra daily medication fee, shown when you book. This fee is not discounted, and it may change too.
• You choose how much to pay as a down payment when you book (within our minimum and maximum percentage, or in full). A payment counts only once our staff or payment partner verifies that the funds have arrived in our account. The remaining balance is due on arrival (Paw-rrival).
• Requested extras are not charged until you approve our quote. Overtime and any necessary care, restocking, or sanitation charges are added to your stay balance as they are incurred.

About these policies

• These policies are part of the agreement you sign in your Paws-port. They work together with the house rules and the cancellation and late pick-up policy.
• Purrfect Furmily is a home-based, cage-free cat boarding and daycare in Brgy. Plainview, Mandaluyong City. We take cats only.
• By registering a passport or requesting a stay, you warrant that all information you provide about yourself and your cats (including medical history, vaccination records, and behavioural history) is complete, accurate, and truthful.
• If you do not agree with something here, please talk to us before you book.

Booking and confirmation

• You ask for a stay through your Paws-port. Your stay is not confirmed until our staff verifies your down payment and every cat's vaccination card, and confirms the stay to you.
• We may decline a request, for example when we are fully booked or when we cannot safely care for a cat.
• Please check your dates and times before you send a request. Check-in and check-out are strictly by appointment between 8:00 AM and 8:00 PM.
• Boarding is charged per cat, per 24-hour day, where the check-in time you choose sets your check-out time on your last day. Daycare is for up to 8 hours on a single day, ending no later than 8:00 PM.
• You may ask to change or cancel a requested or confirmed stay through your Paws-port before check-in. Date or cat changes take effect only once approved by our staff.

Payments

• You choose how much to pay as a down payment: any whole percentage between the minimum and the maximum we set, or the full stay amount. The percentage applies to the stay amount after any stay discount only.
• You may pay by scanning our official e-wallet or bank QR code (such as GCash or GoTyme) and submitting your transaction reference number in your Paws-port, or through our payment partner's secure page when enabled. Your private card or wallet login credentials never reach us.
• A payment counts only after our staff verifies that the funds have arrived in our account (or our payment partner confirms it). Submitting a reference number or screenshot that cannot be matched in our account does not confirm a payment.
• Extras, overtime, and additional care or sanitation charges are not part of the down payment. They are paid later, with your remaining balance.
• Your remaining balance is due on arrival (Paw-rrival), and any charges added during the stay are due on or before check-out. You may pay your balance through your Paws-port or by cash or direct transfer recorded by our staff.
• You can see your payments, approved extras, active charges, and remaining balance in your Paws-port.

Prices, fees and extras

• Our rates are set by the owners and can change with the market and the economy. We show the current rates before you book. Your stay keeps the rates it was booked at.
• Holiday dates carry a holiday surcharge on top of the regular boarding or daycare rate. If you ask to move an existing booking onto a holiday date, the holiday surcharge applies to those holiday dates.
• Promotions and owner-approved discounts, when offered, apply as shown on your stay and never discount the daily medication fee.
• Overtime is charged after your scheduled check-out time, using the overtime rates shown when you booked.
• Extras such as regular litter and box, hypoallergenic litter, wet food, and dry food are not part of the initial stay estimate. Our staff sends you a quote in your Paws-port; nothing is charged for requested extras until you approve the quote, and you may decline it.
• The extra daily fee for more than 2 medications applies per cat, per day. It is never discounted and it may change for future bookings.
• Additional charges for overtime, emergency restocking of food or litter if your cat's supplies run out, mandatory parasite treatment, deep cleaning/sanitation (for territorial spraying or contagious contamination), or property damage caused by undisclosed aggression are added to your stay balance as they are incurred.

Health and vaccination

• To protect every cat in our care, all feline guests must have valid and up-to-date vaccinations for core vaccines (FVRCP, 3-in-1 or 4-in-1) and the anti-rabies vaccine.
• You must upload a clear photo or copy of your cat's official veterinary vaccination card at least three (3) days before your scheduled check-in.
• We do not accept unvaccinated cats under any circumstance. Stays cannot be confirmed, and check-in will be refused, without verified vaccination records.
• Every required vaccine must remain valid through your scheduled check-out date.
• You can register your cat before you have the card. Your cat can only stay once the card has been uploaded and our staff have verified it at least three (3) days before check-in, failing which the booking may be cancelled.
• Cats six (6) months and older must be spayed or neutered unless explicitly approved by our staff prior to booking. We do not accept female cats actively in heat or cats that exhibit territorial spraying or mounting.
• Your cat must be completely free of fleas, ticks, ear mites, internal parasites, fungal infections (such as ringworm), and contagious illness when they arrive.
• If parasites, ringworm, or signs of contagious illness are discovered at check-in or at any point during the stay, our staff will immediately isolate your cat, administer or arrange necessary parasite or sanitation treatment and deep cleaning at your expense, and require you or your emergency contact to collect your cat within 24 hours (or transfer your cat to a veterinary clinic at your expense), with no refund for unused days.

Medication and special care

• Tell us about all medical conditions, medication, allergies, special diets, fears, and handling needs in your cat's profile, and keep those details up to date before every stay.
• Give clear written instructions for any medicine: the name, the dose, and the schedule. Bring enough of your cat's regular food and clearly labelled medication for the whole stay.
• If your cat's own food or essential supplies run out during the stay, we will provide house food or purchase replacement supplies and add the cost to your stay balance.
• We follow your instructions as carefully as we can. We are non-veterinary caregivers, not a veterinary clinic, and we cannot promise any medical outcome or force-medicate a cat if doing so risks injury to the cat or our staff.

Emergency veterinary care authorization

• If your cat appears ill or suffers an emergency, our team will immediately try to contact you, followed by your listed emergency contact.
• If neither person can be reached in a timely manner, you authorize Purrfect Furmily to take your cat to your designated vet clinic, or if unreachable, a licensed 24/7 veterinary clinic of Purrfect Furmily’s choice.
• You authorize our staff to approve emergency examinations, diagnostics and treatments up to a maximum of ₱5,000 without prior verbal approval.
• Medical costs above ₱5,000 need approval from you or your emergency contact, unless the treating veterinarian says immediate life-saving care is required.
• You agree to reimburse Purrfect Furmily in full for all veterinary bills, medication costs and emergency transport fees, on presentation of official clinic receipts.
• We tell you what happened as soon as we can.

Our care and limit of liability

• We treat your cat like our own family. Purrfect Furmily agrees to provide standard daily care, sanitary housing, food and water as directed, and reasonable supervision.
• While we operate a cage-free home, free roaming and socialization with other cats are always subject to our staff's assessment of temperament, health, and safety. We reserve the right to separate any cat or place them in a secure private enclosure or room at any time if they show aggression, bullying, territorial spraying, extreme stress, or health concerns, or to end a stay early if a cat poses a risk to other guests or our team.
• Every cat must arrive and depart inside a secure, escape-proof cat carrier. While we take reasonable care of items you bring, Purrfect Furmily is not liable for loss, soiling, chewing, or damage to personal belongings such as carriers, bedding, bowls, collars, or toys.
• You are financially and legally liable for any veterinary expenses, third-party injuries, sanitation fees, or property damage caused by your cat if you failed to disclose a known medical condition, parasite exposure, or history of aggression.
• While we take every reasonable precaution, cats may occasionally experience stress, minor scratches during play, or flare-ups of hidden conditions. Purrfect Furmily is not financially or legally liable for:
• Pre-existing illnesses or conditions that were not disclosed in writing.
• Stress-related illnesses or appetite loss resulting from being away from home.
• Unavoidable accidents or medical emergencies, provided we followed proper care and safety standards.

Pick-up and authorized persons

• Only you and the people on your authorized pick-up list may collect your cat. Our staff may require a valid government-issued photo ID before releasing your cat.
• To add or change an authorized person, update your profile in your Paws-port or tell our staff in writing before pick-up.
• Please collect your cat by your scheduled check-out time and within our 8:00 AM to 8:00 PM operating hours. Late pick-up incurs overtime charges, as set out in the late pick-up policy.

Updates and communication

• We keep you updated through the contact channel you chose: Messenger, Viber, SMS or email, and we also send important booking, payment, and check-in/check-out notices to your registered email.
• We may take photos and videos of your cat during their stay to send you updates, and may feature guest photos on Purrfect Furmily's official pages unless you ask us in writing not to share them publicly.
• Please keep your mobile number and your emergency contact up to date. We may need to reach you urgently about your cat, your stay, or your vaccine card.

If a cat is not collected

• The rules for unclaimed cats and abandonment are in the cancellation and late pick-up policy, and they are part of this agreement.
• Overtime, food, and care charges continue to accrue until your cat is collected or legally transferred under the seven-day abandonment rule.

Our home and our address

• Our exact home address in Brgy. Plainview, Mandaluyong City is confidential and is shared by our team only once your stay is confirmed.
• All drop-offs, pick-ups, and visits are strictly by scheduled appointment between 8:00 AM and 8:00 PM. Walk-ins and unannounced visits are not permitted, and you agree not to post or share our exact home address publicly.

Changes to these policies

• We may change these policies. A change becomes a new version, and we ask you to accept it at your next stay. A booking you already made keeps the rates it was made at.
• You can read the current house rules and policies any time, without signing in.

Questions

• Write to us at purrfectmeowmily@gmail.com, or through the contact channel on your booking.